AI-driven support systems can operate continuously, assisting customers beyond standard business hours and catering to global ...

GoodwillFinds wants customers to focus their energy on hunting for secondhand finds-not on hunting for answers to routine questions. Goodwill's digital platform has partnered with artificial ...

Emotional intelligence has long been recognized as a fundamental aspect of effective customer service. Human agents rely on empathy and tone modulation to build trust, manage frustration, and enhance ...

Coinbase’s AI-powered customer support faces backlash, with users reporting frustrating loops and unresolved issues.

When done safely and securely, automated inbound engagement can provide significant benefits for pharmaceutical companies.

A conversational AI expert, Hari Kiran Vuyyuru explores the mechanisms that enable AI chatbots to replicate human-like ...

An IIM Lucknow study shows that concrete language in chatbot apologies is best for significant failures, while abstract ...

As language used for apologies impacts customer acceptance and forgiveness, chatbots must learn the 'concrete' and 'abstract' ...

Here's a timeline of developments in generative AI since the public launch of ChatGPT and their impact on travel: ...