AI-driven support systems can operate continuously, assisting customers beyond standard business hours and catering to global ...

Coinbase’s AI-powered customer support faces backlash, with users reporting frustrating loops and unresolved issues.

Emotional intelligence has long been recognized as a fundamental aspect of effective customer service. Human agents rely on empathy and tone modulation to build trust, manage frustration, and enhance ...

Over the festive period, retail sales surged to $1.2 trillion globally and $282 billion in the US. It meant customer service ...

A conversational AI expert, Hari Kiran Vuyyuru explores the mechanisms that enable AI chatbots to replicate human-like ...

Yep AI’s chatbot was integrated into Aus Solar’s customer service ecosystem, where it addressed common inquiries about solar panel installations, energy savings, and government incentives. The digital ...

Broadridge and Verint say they are testing DeepSeek AI for automation and efficiency, while addressing cybersecurity risks in ...

Asked ChatGPT anything lately? Talked with a customer service chatbot? Read the results of Google's "AI Overviews" summary ...

Can You Really Make Money with Chatbots? Grand View Research predicts that the global artificial intelligence market size ...

An IIM Lucknow study shows that concrete language in chatbot apologies is best for significant failures, while abstract ...

As language used for apologies impacts customer acceptance and forgiveness, chatbots must learn the 'concrete' and 'abstract' ...