About seven years ago, representatives of bKash would visit the company’s agent points and merchant outlets across Bangladesh ...

Personalisation should also extend to customer support and banks must have agents with empathy. Banks should use AI-powered chatbots or virtual assistants to provide initial support and guidance, ...

Cost-cutting should not equate to sacrificing value, says Rene Botha, regional investment manager at Business Partners ...

Leaders of commercial banks have proposed solutions to enhance banking system development, photo Le Toan On February 11, Prime Minister Pham Minh Chinh chaired a meeting between the government and ...

We recently published a list of 10 AI News and Ratings You Should Not Miss. In this article, we are going to take a look at ...

As tech companies launch agentic AI that can execute tasks as well as generate content and reason, banks are putting frameworks and controls in place to start taking advantage.

The bank of Tanzania (BoT) has affirmed its order regarding a ban on using foreign currencies for payment of services and businesses offered within the country but only for cross-border transactions.

The conversation around Generative AI in banking often focuses on efficiency and job displacement, with reports predicting up ...

Artificial intelligence is speeding the rate at which investors react to specific sentences in central bankers' speeches and ...