Starbucks is training staff how to de-escalate conflict after taking away a popular customer perk, and even installing 'panic ...

A couple of years ago, I found myself unwittingly stepping into one of their “pickup-only” locations — a slightly dystopian ...

All company-owned Starbucks locations will default to ceramic mugs for customers consuming beverages in stores, and will also ...

Starbucks recently launched its winter menu, which features drinks like the brown sugar oat milk cortado and a ...

A Starbucks employee said the chain held training on how to handle customers asking to use the restroom or sit in the store ...

These customers will be able to enjoy free refills on hot brewed or iced coffee, or hot or iced tea during their visit. Starbucks says folks must have their first beverage served in a ceramic mug, ...

Starbucks is to install panic buttons for staff as it cracks down on customers who sit in its shops or try to use its ...

Starbucks is changing its vibe beginning today. The coffee chain is reintroducing elements many customers associate with its ...

The policy reverses the stance Starbucks took in 2018 after two Black men were arrested at a Philadelphia store, because they sat down without purchasing anything. The change, revealed Monday ...

The union win, at a Philadelphia store where workers are seeking higher wages, comes as Amazon is also fighting organizing ...

Starbucks rolls out new amenities this week including return of its condiment bar, some free refills and its Coffeehouse Code of Conduct.

The new rules reverse an open-door policy put in place in 2018, after two Black men were arrested at a Philadelphia Starbucks where they had gone for a business meeting. The incident at that ...