Printer and PC company HP has been deliberately adding a 15 minute wait time to its customer service line in an attempt to ...

AI-driven support systems can operate continuously, assisting customers beyond standard business hours and catering to global ...

Located in the Northwest of Tasmania, Devonport City Council’s transformation project, ‘Living City’ is one of the largest urban renewal projects undertaken in the state and has seen a multitude of ...

Coinbase’s AI-powered customer support faces backlash, with users reporting frustrating loops and unresolved issues.

Emotional intelligence has long been recognized as a fundamental aspect of effective customer service. Human agents rely on empathy and tone modulation to build trust, manage frustration, and enhance ...

Bret Taylor, CEO of Serra and chairman of OpenAI, says AI agents will one day be the entire customer experience ...

This new wave of threat, known as Voice Channel AI Disruption (VCAD), is an advanced AI-driven attack that doesn’t rely on ...

Avon HMO, a leading health management organisation, has announced the launch of its AI-powered chatbot, Ava, designed to ...

Broadridge and Verint say they are testing DeepSeek AI for automation and efficiency, while addressing cybersecurity risks in ...

Companies are building new generative AI models, and training and running them takes enormous amounts of energy.” The demands AI makes on data centres are growing exponentially. A ChatGPT query takes ...

Suppose an AI assistant fails to answer a question about current events or provides outdated information in a critical situation. This scenario, while increasingly rare, reflects the importance of ...

It’s quite possible business applications may begin to collapse in the agentic AI era. If you consider the core foundation of ...