Emotional intelligence has long been recognized as a fundamental aspect of effective customer service. Human agents rely on empathy and tone modulation to build trust, manage frustration, and enhance ...

Artificial intelligence has revolutionized customer service and business automation, making AI chatbots an essential tool for modern businesses. In 2025, companies are leveraging advanced chatbot ...

Lyft announced a new partnership with Anthropic to use the Claude AI assistant to handle customer service requests. Claude is ...

Ride-hail giant Lyft has partnered with AI startup Anthropic to build an AI assistant that handles initial intake for ...

Broadridge and Verint say they are testing DeepSeek AI for automation and efficiency, while addressing cybersecurity risks in ...

Bret Taylor, CEO of Serra and chairman of OpenAI, says AI agents will one day be the entire customer experience ...

As language used for apologies impacts customer acceptance and forgiveness, chatbots must learn the 'concrete' and 'abstract' ...

Asked ChatGPT anything lately? Talked with a customer service chatbot? Read the results of Google's "AI Overviews" summary ...

An IIM Lucknow study shows that concrete language in chatbot apologies is best for significant failures, while abstract ...

"While much research has focused on traditional customer service channels like phone calls or face-to-face interactions, this ...

Over the festive period, retail sales surged to $1.2 trillion globally and $282 billion in the US. It meant customer service ...

including the lack of human customer service support. Using an AI chatbot to handle even more service requests could exacerbate those sentiments among drivers. Lyft says the new chatbot will only ...