DTDC Express introduces DIVA 2.0, an AI-powered virtual assistant for customer support, available in 17 regional Indian ...

The use of AI meeting assistants — bots that record and transcribe audio on virtual meeting platforms — will be prohibited at ...

As voice technologies evolve, their success will ultimately depend on their responsible and innovative implementation.

Gallup, in a study with Telescope, revealed that nearly all Americans use at least one AI-enabled product weekly. The study also disclosed that two-thirds (64%) of Americans don’t realize that they ...

Blue now has enhanced abilities to interact with customers using natural language, provide tailored information on their ...

People in vulnerable positions who need support in their daily lives often face challenges in receiving timely access to care ...

BBVA has revamped its personal virtual assistant, adding AI-powered account and card management features.

From AI-powered chatbots to advanced voice assistants, this technology is reshaping customer engagement, making it faster, ...

Former AI Safety Institute will undergo major changes, while government more widely will work with Silicon Valley entity ...

Amazon delayed the release of its Alexa upgrade again after testing flagged problems with incorrect responses.