Teenagers are falling in love with chatbots. Young people are reporting epidemic levels of loneliness, and some are turning ...
Coinbase’s AI-powered customer support faces backlash, with users reporting frustrating loops and unresolved issues.
A new bill introduced in the US state of California seeks AI chatbot warnings for minor users, but is the move really ...
The AI companion market has transformed what other applications might consider a bug—AI’s tendency toward sycophancy—into its ...
AI designed to mimic human interaction can exploit weaknesses in our minds and emotions—with catastrophic consequences.
Emotional intelligence has long been recognized as a fundamental aspect of effective customer service. Human agents rely on empathy and tone modulation to build trust, manage frustration, and enhance ...
46 doctors with chatbot support, and 46 doctors with access only to internet search and medical references. They selected five de-identified patient cases and gave them to the chatbot and to the ...
Sri Lankan Airlines has unveiled an Artificial intelligence powered chatbot for customer support, named ‘Yaana’ ...
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